FAQs
Is it safe to shop on this website?
Yes, it absolutely is.
We are part of an Australian company registered since 1992 (ABN 62 055 404 843). We guarantee that you will get your money back if for some unforeseen circumstance we cannot ship your order or your order does not arrive.
We are part of an Australian company registered since 1992 (ABN 62 055 404 843). We guarantee that you will get your money back if for some unforeseen circumstance we cannot ship your order or your order does not arrive.
Is it safe to give you my credit card details?
We will not have have access to your credit card details.
All credit card payments will be processed directly with your credit card provider.
We also maintain the highest levels of security. Our website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
All credit card payments will be processed directly with your credit card provider.
We also maintain the highest levels of security. Our website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
In which currency are the prices on this website?
Our prices are in Australian dollars.
Which are your payment options?
We accept most Credit Cards and PayPal.
If you prefer PayPal you can also pay by Credit Card within PayPal even if you do not have a PayPal account.
If you prefer PayPal you can also pay by Credit Card within PayPal even if you do not have a PayPal account.
Do you ship internationally?
We currently ship to Australia only.
Books, Blu-rays and DVDs may be purchased from other countries on our eBay store and they can be shipped to most countries Worldwide.
Books, Blu-rays and DVDs may be purchased from other countries on our eBay store and they can be shipped to most countries Worldwide.
How much are your shipping charges?
Shipping charges vary according to item size, weight, and where we are shipping to.
Simply add items to your cart and you can then see the shipping charge once you enter your shipping location on the cart or at checkout.
Simply add items to your cart and you can then see the shipping charge once you enter your shipping location on the cart or at checkout.
Do you include any price information inside the parcel?
No, we do not.
With any international orders placed on our eBay store, we will still have to declare the order value on the outside of the parcel to comply with the various Customs Laws around the world.
With any international orders placed on our eBay store, we will still have to declare the order value on the outside of the parcel to comply with the various Customs Laws around the world.
Do I have to create an account to order on this website?
No, you do not.
You may choose to create an account on checkout but that is optional.
You may proceed to place orders as a guest and without creating an account. We do recommend creating an account, only because it makes it easier for you to follow and track your orders in the “My Account” tab, but that is optional.
You may choose to create an account on checkout but that is optional.
You may proceed to place orders as a guest and without creating an account. We do recommend creating an account, only because it makes it easier for you to follow and track your orders in the “My Account” tab, but that is optional.
Why do you need my telephone number on checkout?
We only need your telephone number for the carrier or your local postal service because they may need it in case there is any difficulty with delivering your order.
Rest assured that we will never phone you and we will never send you any unsolicited marketing messages to your phone.
Rest assured that we will never phone you and we will never send you any unsolicited marketing messages to your phone.
I have a Coupon/Voucher code. How do I use it?
If you have a Coupon or a Voucher code just click on “Add a coupon” on the checkout page. Then enter the Coupon or Voucher code and click “Apply” to apply the discount to your order.
What if I want to cancel or change my order?
Contact us as soon as possible here with details and with the order number that you want to cancel or change.
We cannot guarantee that we will always be able to cancel or change your order, but we will always do our very best to help every time we can.
Once we start the packaging and shipping process, we can no longer change or cancel orders.
We cannot guarantee that we will always be able to cancel or change your order, but we will always do our very best to help every time we can.
Once we start the packaging and shipping process, we can no longer change or cancel orders.
What is your Returns Policy?
1. We accept Returns within 30 days;
2. Return shipping is at Buyer’s expense;
3. You must contact us within 30 days and obtain a Return Authorization;
4. Items must be returned unopened / unused and in the original packaging;
5. We may issue only a partial refund if items are returned opened and/or used;
6. We may issue only a partial refund if items arrive damaged in transit;
7. The original shipping charge is not refundable.
2. Return shipping is at Buyer’s expense;
3. You must contact us within 30 days and obtain a Return Authorization;
4. Items must be returned unopened / unused and in the original packaging;
5. We may issue only a partial refund if items are returned opened and/or used;
6. We may issue only a partial refund if items arrive damaged in transit;
7. The original shipping charge is not refundable.
How do I return my order?
Submit a Return Request form here.
You will receive a response as soon as possible, usually within 24 hrs. If your order is eligible for return, our reply will also include your Return Authorization and the terms and conditions of your return to our Sydney address.
You will receive a response as soon as possible, usually within 24 hrs. If your order is eligible for return, our reply will also include your Return Authorization and the terms and conditions of your return to our Sydney address.
Where do I return my order to?
Our Sydney returns address is: PO Box 1708, Maroubra, NSW 2035, Australia. When you receive your Return Authorization, it will also include this returns address.
Can I return my order in store?
We are an online business only and returns must be shipped back to us either by post or another carrier of the your choice.
When will I be refunded for my return?
Once we receive your return, we usually process it within 2 business days.
If it was an Authorized Return and it meets the terms of your Return Authorization, we will promptly issue a refund back to your credit card or your other original payment method.
We can only issue a refund after we receive and process your return to verify that your return meets the terms of your Return Authorization.
We will inform you once we have received and processed your return.
If it was an Authorized Return and it meets the terms of your Return Authorization, we will promptly issue a refund back to your credit card or your other original payment method.
We can only issue a refund after we receive and process your return to verify that your return meets the terms of your Return Authorization.
We will inform you once we have received and processed your return.
What if my order is returned to sender?
If your order is returned to sender, we will inform you once we have received and processed the return.
We will usually issue a refund back to your credit card or your other original payment method within 2 business days. We may, at our discretion, deduct a 10% re-stocking fee from refunds of orders that are returned to sender because of Customs, incorrect shipping address provided, unsuccessful delivery after delivery attempt, refused delivery, or other delivery issues at the receiver’s end.
The original shipping charge is not refundable.
We will usually issue a refund back to your credit card or your other original payment method within 2 business days. We may, at our discretion, deduct a 10% re-stocking fee from refunds of orders that are returned to sender because of Customs, incorrect shipping address provided, unsuccessful delivery after delivery attempt, refused delivery, or other delivery issues at the receiver’s end.
The original shipping charge is not refundable.
Any other questions?
Any questions please ask us here.